Transforming Incident Response
ReliaQuest
In 2022, I joined ReliaQuest to lead the design and development of GreyMatter Mobile, a user-centric application designed to revolutionize incident response on the go. I took charge of developing comprehensive workflows, creating intuitive designs, and driving iterative testing sessions with key customers, including the Boston Celtics. By focusing on user needs and strategic business goals, I successfully delivered a mobile app that not only enhanced the incident response process but also delivered significant value to customers.
Industry: Cybersecurity
Role: Senior Designer
Post-launch, I focused on enhancing the app’s UI/UX, integrating new features, and ensuring it met user needs. Despite being a free, supplementary tool to the desktop app, GreyMatter Mobile has achieved notable success: 75% of customers are now monthly active users, and 45% of incidents are resolved directly within the mobile app. Customers are choosing the mobile app for its efficiency, which has also led to a 30% improvement in response times — making it an essential tool for faster incident resolution.
GreyMatter Mobile has become a standout product for ReliaQuest, recognized as a key differentiator in the cybersecurity industry. Its success has earned it notable visibility, including features in ESPN commercials, airport marketing campaigns, and other promotional materials. The app’s widespread adoption and measurable impact exemplify innovation and customer value, solidifying its role as a cornerstone of ReliaQuest’s offerings.